Returns

Reflection time / return

It may happen that you want to return an order. Perhaps because the product does not like it or maybe there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 30 days after receipt without giving any reason.

After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 6.95 per package, for the exact rates consult the website of your carrier. If you use your right of withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To use this right you can contact us via info@colourpencils.eu We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged during a return.

 

Exchange product?

Do you want to exchange your product? That is no problem at all. You can contact info@colourpencils.eu You do bear the costs for returning the product.

 

I have given a wrong delivery address!

Accidentally passed a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.

 

The return of ordered items can be registered via the following step-by-step plan:

1: Log in to your account in the webshop.

2: You now come to a page with an overview of the orders.

 

 

3: Select the order from which you want to return items. And click "Return items" at the bottom of the page.

 

 

 

4: You will be redirected to a page where you can set which items you want to return.

 

 

5: You will then be asked to indicate the reason for the return.

6: Then choose Send.

7: We will immediately start processing the return order.

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