Privacy Policy

Privacy policy https://www.colourpencils.eu

About our privacy policy

Colourpencils.eu cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Colourpencils.eu. The starting date for the validity of these conditions is 16/05/2018, with the publication of a new version, the validity of all previous versions expires. This Privacy Policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we do your

store data and how we protect your data against misuse and what rights you have in relation to the personal data you provide us.

If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

 

About the data processing

Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.

 

Webshop software

LightSpeed

Our webshop has been developed with software from Lightspeed. Personal data that you make available to us for the benefit of our services will be shared with this party. Lightspeed has access to your data to provide us (technical) support, they will never use your data for any other purpose. Lightspeed is obliged to take appropriate security measures based on the agreement we have made with them. These security measures consist of the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored.

Lightspeed reserves the right to share collected data within its own concern in order to further improve the service.

 

E-mail and mailing lists

MailChimp

Our website uses MailChimp, a third party that handles the e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent via the MailChimp servers. MailChimp will never use your name and e-mail address for your own purposes. At the bottom of every e-mail sent automatically via our website you will see the 'unsubscribe' link. If you click here you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear whether e-mails are opened and read. MailChimp reserves the right to use your data for the further improvement of the services and to share information with third parties.

Payment processors

Buckaroo

We use it for handling a (part of) the payments in our webshop

Buckaroo platform. Buckaroo processes your name, address and residence details and your payment details such as your bank account or credit card number. Buckaroo has taken appropriate technical and organizational measures to protect your personal data. Buckaroo reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. Buckaroo will, in the case of an application for a deferred payment (credit facility), share personal information and information regarding your financial position with credit rating agencies.

All the above-mentioned safeguards with regard to the protection of your personal data also apply to the components of Buckaroo's services for which they engage third parties. Buckaroo does not store your data for longer than allowed by the legal deadlines.

 

Reviews

 

WebwinkelKeur

We collect reviews via the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur then you are obliged to enter your name, e-mail address. WebwinkelKeur will share this information with us so that we can link the review to your order. WebwinkelKeur uses cookies and other internet technologies that make it clear whether e-mails are opened and read. WebwinkelKeur also publishes your name and review on its own website. In some cases, WebwinkelKeur may contact you for an explanation of your review

to give. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All mentioned above

guarantees with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

 

Bol.com

We collect reviews via the Bol.com platform. If you leave a review via Bol.com

then you are obliged to enter your name, place of residence and e-mail address. Bol.com shares this information with us so that we can link the review to your order. Bol.com also publishes your name and place of residence on your own website. In some cases, Bol.com may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with Bol.com. They only use this information for the purpose of inviting you to leave a review.

Bol.com has taken appropriate technical and organizational measures to protect your personal data. Bol.com reserves the right to use third parties for the provision of services, for this we have given permission to Bol.com. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which Bol.com engages third parties.

 

Shipping and logistics

PostNL

If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL for the execution of the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event PostNL engages subcontractors, PostNL will also make your data available to these parties.

 

DHL

If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL only uses this information for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL also makes your details available to these parties.

 

ParcelPro

If you place an order with us, it is our job to have your package delivered to you. We use the services of ParcelPro for the execution of the deliveries. It is therefore necessary that we share your name, address and residence details with ParcelPro. ParcelPro uses this information only for the purpose of executing the agreement. In the event that ParcelPro engages subcontractors, ParcelPro also makes your details available to these parties.

 

Invoicing and accounting

Swaak

For our records of our administration and accounting we use the services of

Swaak. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. For our records of our administration and accounting we use the services of Swaak. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. Your personal data is sent and stored protected.

Swaak is obliged to observe secrecy and will treat your information confidentially. Swaak does not use your personal data for purposes other than those described above.

 

External sales channels

Bol.com

We sell (a part of) our articles through the Bol.com platform. If you place an order via this platform, Bol.com will share your order and personal details with us. We use this information to process your order. We treat your information confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

 

Tradetracker

We sell (a part of) our articles via the Tradetracker platform. If you place an order via this platform, Tradetracker will share your order and personal details with us. We use this information to process your order. We treat your information confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

 

Purpose of data processing

General purpose of the processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date - other than at your request - we will ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations.

These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.

 

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.

 

Participation in tax and criminal investigation

In some cases, Colourpencils.eu can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

 

Retention periods

We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs.

However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.

 

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.

You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

 

Right of inspection

You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data at the e-mail address known to us.

have, indicating the category below which we have stored this data.

 

Rectification right

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.

 

Right to restriction of processing

You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.

 

Right of transferability

You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you the information known to us

e-mail address copies or copies of all data about you that we have processed or processed by us on behalf of us by other processors or third parties. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

 

Right of objection and other rights

In such cases you have the right to object to the processing of your personal data by or on behalf of Colourpencils.eu. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing.

You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

 

Cookies

Google Analytics

Through our website, cookies are placed from the American company Google as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to these data on the basis of applicable laws and regulations. We collect information about your browsing habits and share this information with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services

and products.

 

Cookies from third parties

In the case that software solutions from third parties use cookies, this is stated in this privacy statement.

 

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

 

Contact details

Colourpencils.eu

Straw lane 10

3511NE Utrecht

The Netherlands

E info@colourpencils.eu

 

Contact person for privacy matters

Marijn van der Members

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